1. Disabling your background applications:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.
2. Clearing your temporary files:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.
Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.
3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.
4. Make sure that any antivirus or firewall software on your system is disabled.
5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/windows-vista/install-windows-updates
To troubleshoot this issue for you, I need two files from your system (Direct X and MS System Information). These files report information about system drivers for your video and sound cards, as well as other vital information about your computer hardware that will help me resolve your problem.
First, make sure you have the latest version of DirectX installed on your system. Download the latest version of DirectX from https://support.microsoft.com/en-us/kb/179113.
After installing DirectX, follow these steps:
1. Press the Windows key and the "R" key at the same time.
2. In the Open box, type "dxdiag" (without the quotes) and click OK.
3. Once the DxDiag file is open, click on the "Save all information...” button.
4. Click the save button to save the file as a text file to your Desktop.
5. Press the Windows key and the "R" key at the same time.
6. In the Open box, type "msinfo32" (without the quotes) and click OK.
7. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
8. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
9. At the top, click on File. Then, click on Save.
10. Click the 'save' button to save the file as an .nfo file to your Desktop.
11. Click the following link: https://support.ubi.com/en-US/Cases
12. Enter your Ubisoft Account credentials, and click Login.
13. Click on 04177857 to find your incident.
14. Click "Attach documents"
15. Find the "dxdiag.txt" you saved earlier and click Open.
16. Click "+Add Files"to add another file.
17. Find the ".nfo" file to attach the MSINFO32 file.
18. Click "SUBMIT ATTACHMENTS" to complete the incident.
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.
2. Clearing your temporary files:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.
Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.
3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.
4. Make sure that any antivirus or firewall software on your system is disabled.
5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/windows-vista/install-windows-updates
To troubleshoot this issue for you, I need two files from your system (Direct X and MS System Information). These files report information about system drivers for your video and sound cards, as well as other vital information about your computer hardware that will help me resolve your problem.
First, make sure you have the latest version of DirectX installed on your system. Download the latest version of DirectX from https://support.microsoft.com/en-us/kb/179113.
After installing DirectX, follow these steps:
1. Press the Windows key and the "R" key at the same time.
2. In the Open box, type "dxdiag" (without the quotes) and click OK.
3. Once the DxDiag file is open, click on the "Save all information...” button.
4. Click the save button to save the file as a text file to your Desktop.
5. Press the Windows key and the "R" key at the same time.
6. In the Open box, type "msinfo32" (without the quotes) and click OK.
7. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
8. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
9. At the top, click on File. Then, click on Save.
10. Click the 'save' button to save the file as an .nfo file to your Desktop.
11. Click the following link: https://support.ubi.com/en-US/Cases
12. Enter your Ubisoft Account credentials, and click Login.
13. Click on 04177857 to find your incident.
14. Click "Attach documents"
15. Find the "dxdiag.txt" you saved earlier and click Open.
16. Click "+Add Files"to add another file.
17. Find the ".nfo" file to attach the MSINFO32 file.
18. Click "SUBMIT ATTACHMENTS" to complete the incident.
